Reception / Office Training Management

Course Description

This course is reasonable for anybody liable for the preparation and putting together of an office climate, and/or a group of individuals, for example office administrators, receptionists, or chief associates. The program will give new abilities and foster certainty to have the option to run a smoother activity and deal with a different group.

This Training course permits members to obviously comprehend how the present workplaces can be run all the more productively and really. By investigating and creating the board’s abilities, authority, powerful correspondence, using time productively, enlistment, designation, arranging, and coordinating, office directors and senior-level chairmen will figure out how to essentially improve their inner business processes. It will likewise assist with further developing outer client methods and frameworks, guaranteeing their association is working at the greatest capacity.

Course Objectives

  • To understand the roles and responsibilities of an Office Manager
  • To understand the function of an Office Manager as a leader
  • To understand the challenges of leadership and determine your own leadership style
  • To understand the different personalities within the team and how to motivate them
  • To examine recruitment procedures to identify the competencies required for particular positions within the organization
  • To ensure the smooth running of the office at all times
  • To be aware of, and deal with, health & safety, and environmental issues at work
  • To understand the importance of effective office policies and procedures
  • To identify the most effective document management system, and adapt this to your business needs
  • To learn to manage time more effectively, using planning and organizing skills and delegation
  • To enhance communication skills in a multicultural workplace
  • To develop and use effective assertiveness skills
  • To learn how to deal with difficult people, manage upwards, and manage your manager


What You Will Gain

  • An understanding of the necessary leadership skills to manage a diverse team
  • Awareness of different personalities and ways of effectively communicating with them, motivating them, and empowering them
  • The ability to administratively manage an office effectively
  • Effective ways to schedule your time and prioritise your daily life
  • The confidence and ability to implement the tools and techniques of the program, to increase your effectiveness and efficiency

Course Outline


  • Your Role and Responsibilities as an Office Manager
  • Competencies Of an Office Manager
  • The Office Manager as a Leader
    > Organizational And Office Ethics
    > Your Personal Ethics
    > Ethical Decision-Making Case Study
  • Understanding Cultural Differences
  • Understanding Different Personalities and How to Communicate With, Motivate, And Empower Them
  • Examining Company Structures and Organizational Charts
  • Recruitment And Selection
    > Job Descriptions
    > Competencies Required for Individual Positions
    > Interviewing Techniques


  • Office Administration
    > Office Layout
    > Health And Safety
    > Ensuring Smooth Office Operations
    > Dealing With Paper Flow
  • Document Management Systems
  • Policies And Procedures
    > Why They Are Important and How to Communicate Them Effectively
    > How To Write Them
  • The Planning Process
  • Setting Objectives
  • Brainstorming And Mind Mapping
  • Time Management
    > Using Technology in Time Management
  • Prioritizing Tasks By ‘Urgency’ And ‘Importance’
  • Identifying Timewasters
  • Dealing With Interruptions
  • Delegation Techniques
    > The ‘Willing and Able’ Table
    > Checklist For Effective Delegation


  • Communication
  • How And Why Do We Communicate?
  • Email Etiquette
  • Non-Verbal Communication
  • Barriers To Communication and Overcoming Them
  • Gaining Attention And ‘Connecting with People’
  • Listening Skills
  • Understanding Assertiveness Techniques
    > Using And Evaluating Different Techniques
  • Dealing With Difficult People and Challenging Situations
    > Role-Plays And Case Studies to Demonstrate, Practice, Evaluate, And Assess Your Overall Effectiveness and Areas To Improve
  • Managing Conflict Effectively
  • Managing Upwards


For information update on the schedule, please contact +971 4 342 3400 or email at