Reception / Office Training Management

Course Description

This course is reasonable for anybody liable for the preparation and putting together of an office climate, and/or a group of individuals, for example office administrators, receptionists, or chief associates. The program will give new abilities and foster certainty to have the option to run a smoother activity and deal with a different group.

This Training course permits members to obviously comprehend how the present workplaces can be run all the more productively and really. By investigating and creating the board’s abilities, authority, powerful correspondence, using time productively, enlistment, designation, arranging, and coordinating, office directors and senior-level chairmen will figure out how to essentially improve their inner business processes. It will likewise assist with further developing outer client methods and frameworks, guaranteeing their association is working at the greatest capacity.

Course Objectives

To understand the roles and responsibilities of an Office Manager
To understand the function of an Office Manager as a leader
To understand the challenges of leadership and determine your own leadership style
To understand the different personalities within the team and how to motivate them
To examine recruitment procedures to identify the competencies required for particular positions within the organization
To ensure the smooth running of the office at all times
To be aware of, and deal with, health & safety, and environmental issues at work
To understand the importance of effective office policies and procedures
To identify the most effective document management system, and adapt this to your business needs
To learn to manage time more effectively, using planning and organizing skills and delegation
To enhance communication skills in a multicultural workplace
To develop and use effective assertiveness skills
To learn how to deal with difficult people, manage upwards, and manage your manager

What You Will Gain

An understanding of the necessary leadership skills to manage a diverse team
Awareness of different personalities and ways of effectively communicating with them, motivating them, and empowering them
The ability to administratively manage an office effectively
Effective ways to schedule your time and prioritise your daily life
The confidence and ability to implement the tools and techniques of the program, to increase your effectiveness and efficiency

Course Outline

01:

Your Role and Responsibilities as an Office Manager
Competencies Of an Office Manager
The Office Manager as a Leader
> Organizational And Office Ethics
> Your Personal Ethics
> Ethical Decision-Making Case Study
Understanding Cultural Differences
Understanding Different Personalities and How to Communicate With, Motivate, And Empower Them
Examining Company Structures and Organizational Charts
Recruitment And Selection
> Job Descriptions
> Competencies Required for Individual Positions
> Interviewing Techniques

02:

Office Administration
> Office Layout
> Health And Safety
> Ensuring Smooth Office Operations
> Dealing With Paper Flow
Document Management Systems
Policies And Procedures
> Why They Are Important and How to Communicate Them Effectively
> How To Write Them
The Planning Process
Setting Objectives
Brainstorming And Mind Mapping
Time Management
> Using Technology in Time Management
Prioritizing Tasks By ‘Urgency’ And ‘Importance’
Identifying Timewasters
Dealing With Interruptions
Delegation Techniques
> The ‘Willing and Able’ Table
> Checklist For Effective Delegation

03:

Communication
How And Why Do We Communicate?
Email Etiquette
Non-Verbal Communication
Barriers To Communication and Overcoming Them
Gaining Attention And ‘Connecting with People’
Listening Skills
Understanding Assertiveness Techniques
> Using And Evaluating Different Techniques
Dealing With Difficult People and Challenging Situations
> Role-Plays And Case Studies to Demonstrate, Practice, Evaluate, And Assess Your Overall Effectiveness and Areas To Improve
Managing Conflict Effectively
Managing Upwards